Adjusted january 2016.
4. Purchase Terms
4.2 Requirements to conclude a sales
4.3 How is the sales contract concluded with
6. Duty Delivery Paid
7. Payment and order acceptance
8. Gift Vouchers and E-vouchers
9. Returns and exchanges
10. Intellectual Property Rights
COPA Football B.V.
Van Coothplein 39
4811 ND Breda
Monday to Friday from 09.00 until 17.00h (GMT+1)
Webshop & Returns
Chamber of commerce Breda, The Netherlands: 20086069
COPA Webshop & Returns
Monday to Friday from 09.00 until 12.00h (GMT+1)
www.copafootball.com (the website) is owned and operated by or on behalf of COPA B.V. (COPA/ we/ us).
When you place an order through this website, a sales contract will be executed
between you and us, which will be governed by these COPA Terms and Conditions.
Before you place your order make sure that you read these Terms and Conditions carefully and check that the details of your order are complete and accurate.
You will need to register to be able to
access the services on the copafootball.com website. When you register your
details online, it is your responsibility to make sure that the information
provided is accurate and up to date. You are also responsible for maintaining
your personal information via your online account as well as for keeping your
These Purchase Terms apply to all offers and
sales contracts relating to the sale and delivery of products by COPA. So you
agree to these Purchase Terms, when you order anything from the website.
4.1 Requirements to conclude a sales contract
You have to be 16 years or older when concluding a sales
contract. It is not possible to order COPA products through our website as a
reseller, only as a consumer.
4.2 How is the sales contract concluded with you
Orders on the website are subject to the required stock
availability. Items added to your basket on the website will not be reserved
for you, and are available for sale to other customers browsing the online
store at the same time.
All orders submitted by you are subject to acceptance by
COPA. We may choose not to accept your order at our own discretion. Examples of
when we may not accept your order could be:
* If we have reason to believe you are not over 16 years of age;
* If we cannot deliver to the address that was provided by you;
* The product shown on the website is not in stock;
* If we are unable to obtain authorisation of your payment;
* If shipping restrictions may apply to a Product; and/ or
* If Products shown on the website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.
When you have placed your order via the website, stock will
be reserved for your purchase. However, the sale will not be finalised until
the order dispatches from the warehouse, and payment is successfully concluded.
Once the order has been placed and the payment is succesfully concluded we will send you a confirmatione-mail. This holds your order number and the specifications of the products that were ordered.
When you place an online order through www.copafootball.com,
you will be requested to provide personal and card payment details. We will
perform a fraud credit check via our payment service provider Ogone - Ingenico,
as part of the online transaction. By submitting a payment through
www.copafootball.com, you are giving permission for us to carry out such checks
via our payment service provider Ogone - Ingenico as required.
Once the payment is
succesfully concluded and the product is shipped we will send you an e-mail
with the goods that have been shipped and a track&trace code to check the
status of your parcel. For more information on shipping and deliveries please
check paragraph 8.
Finally we will send you a e-mail that holds the invoice for your order.
We recommend that
you print or save these e-mails for possible future use.
4.3 Cancelling your order
As we start to process your order directly after the sales
contract is concluded, it is not possible to cancel your order.
All prices on the website will be shown in Euro’s (EUR). Orders can only be placed and paid in Euro’s (EUR). We are unable to offer alternative currency pricing to any customer.
All prices on the website are including Value Added Tax
COPA holds the right to adjust, end or limit prices or
special offers at any time.
COPA charges shipping costs. To find more information on the shipping costs please check our shipping
6. Duty Delivery Paid
Any customs charges are not included
in the entire ordering and payment process of copafootball.com. This means that
orders outside EU (except Norway and Switzerland) may contain import duties.
Please refer to the conditions in respect of import at your local customs. If
for this reason the shipment is not accepted, we have to charge you by
deducting the shipping costs on your refund.
7. Payment and order acceptance
We accept the following payment types on our site:
By submitting your order on our website, you are confirming
that the credit/debit card is yours or that you have authority from the
cardholder to make the payment. We reserve the right to refuse payments &
orders for customers who are not 16 years of age or older.
We will process your payments securely via the Ogone - Ingenico payments system, and all payment details will be encrypted. All stored card details will be stored securely on Ogone’s secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion as stated in paragraph 4.2.
COPA will deliver to the address indicated and confirmed by you within the orderprocess. Deliveries will only be done on business days. Business days are Monday to Friday, excluding national holidays in your specific country of delivery. We cannot ship to PO boxes.
If your order has shipped, you will receive a delivery confirmation e-mail with the tracking number and a link where you can track&trace your parcel. Some e-mail providers may route COPA e-mails to your spam or junk folder. Be sure to check these folders if you do not see the e-mail in your inbox.
8.1 Delivery Time Indication
DHL is responsible to ship all orders from copafootball.com within 2 working days after your purchase. Depending on the country of delivery we can indicate the following delivery times:
Benelux > 1 - 2 working days
Belgium, Netherlands, Luxembourg.
EU > 2 - 4 working days
Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
Rest of World > 5 – 10 working days
All other countries.
9. Returns and exchanges
If you are not fully satisfied with your COPA product, you have the right to withdraw from the sales contract. In other words, you have the right to return the COPA product as indicated below, and we will ensure that you obtain a refund.
Simply follow the guidelines explained in the following
Subject to the provisions of these Purchase Terms, you may
return the Standard Products received without a specific reason within 30
calendar days from the day you receive the standard product. If you would like
to withdraw from the sales contract with COPA, you simply return the standard
products to us.
To exercise the right of withdrawal, you must inform us online by using the retour option in your COPA account. When you have specified the COPA product you would like to return we will send you a return form. This must be added to the return shipment.
If the return falls outside of the
30 calendar days, or the item is worn beyond normal use, damaged or not in its
original packaging, COPA cannot accept the returned items and cannot give a
refund. Clothing returns can only be accepted if the original label or hangtag
have not been removed and when the product is packed in the original packing.
Please follow the return instructions which are on the return form. You are responsible for the return shipment, COPA can’t accept any responsibility or liability for misdirected or lost shipments. We recommend you to use a traceable shipment.
The return of the COPA product is at your own risk. The COPA product, unused and complete in its original packaging must be returned to:
COPA Webshop & Returns
When we receive your return and it is according to the above stated conditions, COPA will refund the purchase price. This will be done within fourteen days after a notification that you wish to exercise your right of withdrawal has been received by us. Please note that we will only become obliged to reimburse you when the product(s) has been physically received by us. Once the return is received by us we will notify you via e-mail.
As you will return the product to our return address yourself, the duration of time that the product is in transit is beyond our control. When we have received your return we will process it as quickly as possible. Please allow at least 14 days to receive and process your return. We will strive to reimburse you within two working days after physically receiving your return. Please allow your bank or credit card company additional time to process your refund.
If a Standard Product is returned and COPA believes that it has been damaged because of an act for which you are to blame, or which is otherwise for your expense and risk, COPA will be entitled to deduct the decrease in value of the returned Product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a Product caused by use by not using the Product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.
COPA does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
Exchanging products is not possible due to technical reasons. Worn socks are not returnable from a hygienic standpoint. 11. Other important issues
11.1 Intellectual Property Rights
Usage of copafootball.com grants you no rights to any copyright
or intellectual property rights relating to the content of the site. All
copyright and trademarks are protected under national and international law.
Any site content can only be reproduced or distributed with
express permission from COPA.
11.2 Applicable law
These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website shall be governed by Dutch law.
11.3 Amendments on General Terms and Conditions
We may revise these general conditions at any time. Every time you order products from us, the general conditions in force at that time will apply to the contract between you and us.